Frequently Asked Questions
Everything you need to know about finding your perfect gown.
How do I determine the correct size for my gown?
Since formal wear often runs smaller than casual clothing, we recommend following our specific size chart located on each product page. Always measure your bust, waist, and hips, and choose the size that corresponds to your largest measurement.
What is your return policy for formal dresses?
We accept returns within 14 days of delivery for a full refund or exchange, provided the gown is in its original condition with all tags attached and shows no signs of wear, alterations, or perfume scents.
How long does shipping take for special occasion dresses?
Standard shipping typically takes 5-7 business days. If you need your gown for a specific event date, we offer expedited 2-day and overnight shipping options at checkout.
Do you offer custom alterations?
While we do not provide in-house alterations, our gowns are designed with extra seam allowance where possible to allow for easy adjustments by your local professional tailor.
Are the colors shown on the website accurate?
We strive to display our gown colors as accurately as possible. However, due to different monitor settings and lighting conditions during photography, slight variations in hue may occur.
Can I track my order once it has been placed?
Yes, once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.